Shipping policy

This Shipping Policy applies to orders placed at ivorytailpetsurrly.com.

1.  Shipping Area Our current standard shipping offer applies to the
    contiguous 48 United States. Alaska, Hawaii, U.S. territories, and
    international destinations are not included in this standard
    shipping offer unless the checkout explicitly confirms otherwise.

2.  Shipping Cost Standard shipping is currently free for eligible
    orders shipped within the contiguous 48 United States. Any
    applicable taxes or other charges will be shown at checkout before
    you complete your purchase.

3.  Order Processing Orders generally require 1–3 business days for
    processing before dispatch. Processing typically occurs Monday
    through Friday, excluding applicable holidays. Orders placed outside
    customer service/business hours may begin processing on the next
    business day. Processing times are estimates and may be longer
    during peak periods or when order verification is required.

4.  Transit Time After dispatch, standard delivery generally takes 5–8
    business days. This is an estimate, not a guaranteed delivery date.
    Actual delivery depends on the carrier, destination, weather, and
    other factors.

5.  Tracking Where tracking is available, tracking information will be
    sent to the email address provided at checkout or made available
    through the order status page. Tracking updates may take time to
    appear after dispatch.

6.  Address Accuracy Please check your shipping address carefully before
    submitting your order. Contact us promptly if you notice an error.
    We cannot guarantee changes after an order has entered fulfillment
    or been handed to a carrier.

7.  Delays, Missing Packages, or Damage If your order is delayed,
    appears lost, or arrives damaged, contact
    support@ivorytailpetsurrly.com with your order number and relevant
    details. We will review available tracking and carrier information
    and work with you toward an appropriate resolution.

8.  Split Shipments If items in an order are shipped separately,
    delivery dates may differ. Any available shipment information will
    be provided through order communications or tracking.

9.  Contact IVORYTAIL PET SUPPLY LLC Email:
    support@ivorytailpetsurrly.com Phone: +1 (513) 430-5835 Customer
    service hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time.